Privacy policy

This policy explains how Fallsview Guest House ("we", "us") handles personal information when you use this website or contact us about a stay.

What we collect

We only collect the information you choose to send us, for example when you WhatsApp, call or email us:

• your name and contact details
• your travel dates, number of guests and room preferences
• anything else you include in your message, such as flight details for a transfer

The enquiry form on this website does not store or send your details itself. It opens WhatsApp or your email app with a message you can review before sending.

How we use it

We use your information to answer your enquiry, manage your booking and arrange services you ask for, such as transfers or activities. We don't sell your information.

If you ask us to arrange an activity, transfer or car hire, we may share the details needed to book it with the provider.

Third-party services

WhatsApp, your email provider and Google Maps (if you choose to load the map on our location page) process information under their own privacy policies. This website does not use advertising or analytics cookies.

Your choices

You can ask us what information we hold about you, or ask us to correct or delete it, by emailing reservations@fallsviewguesthouse.co.zw or calling +263 78 301 2567.

Changes

We may update this policy from time to time. The date at the top shows when it last changed.